Terms and Conditions of Sales

These terms and conditions of sale (hereinafter the “Terms and Conditions”) apply to any purchase made by any web user / natural person (hereinafter the “CUSTOMER”) on the website https://www.pinton1867.com/ (hereinafter the “WEBSITE”) from SAS ATELIERS PINTON, SARL registered in the GUERET Trade and Companies Register under number 442953329, having its registered office at 9 Rue Préville 23500 FELLETIN , France Tel:, e-mail: info@ateliers-pinton.com (hereinafter the “SELLER”).

IMPORTANT NOTICE Any order placed on the WEBSITE necessarily implies that the CUSTOMER agrees unconditionally to these Terms and Conditions of Sale.

Section 1: Definitions

The words used below have the following meaning in these Terms and Conditions:

  • “CUSTOMER”: means the SELLER’s co-contracting party, who guarantees that he/she is a consumer (consommateur) within the meaning of French statutory and case law. As such, it is expressly provided that such CUSTOMER is acting outside of any regular or business activity.
  • “DELIVERY”: means the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address provided at the time of ordering.
  • “PRODUCTS”: means all products available on the WEBSITE.
  • “TERRITORY”: means Metropolitan FRANCE (with the exclusion of overseas districts and territories (DOM/TOM)).

Section 2: Subject Matter

These Terms and Conditions govern the sale by the SELLER of its PRODUCTS to the CUSTOMERS.

The CUSTOMER is clearly informed and acknowledges that the WEBSITE is targeting consumers and that professionals must contact the sales department of the SELLER in order to be granted separate contract conditions.

Section 3: Agreement to the Terms and Conditions

The CUSTOMER undertakes to read carefully and to agree to these Terms and Conditions, before proceeding with the payment of an order for PRODUCTS placed on the WEBSITE.

These Terms and Conditions are referred to at the bottom of each page of the WEBSITE by means of a hyperlink and must be read before placing an order. The CUSTOMER is requested to read carefully, download, print and keep a copy of the Terms and Conditions.

The SELLER recommends that the CUSTOMER reads the Terms and Conditions for each new order, on the understanding that the latest version of such Conditions applies to any new order of PRODUCTS.

By clicking on the first button to place the order, then on the second button to confirm such order, the CUSTOMER acknowledges that he/she has read, understood and agreed to the Terms and Conditions without any limitation or condition.

Section 4: Purchasing Products on the Website

In order to be able to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and be legally competent or, if a minor, be able to provide evidence of his/her legal representatives’ consent.

The CUSTOMER will be requested to provide information for identification purposes by completing the form available on the WEBSITE. The character (*) denotes mandatory fields that must be filled to allow the SELLER to process the CUSTOMER’s order. The CUSTOMER may check the status of his/her order on the WEBSITE. The CUSTOMER may, where appropriate, use the online tracking tools provided by some carriers to track DELIVERIES. The CUSTOMER may also contact the SELLER’s sales department at any time by sending an e-mail to info@ateliers-pinton.com to receive information on his/her order’s status.

The information provided by the CUSTOMER to the SELLER during the order process must be complete, accurate and up-to-date. The SELLER reserves the right to request confirmation from the CUSTOMER, through any appropriate means, of his/her identity, his/her eligibility and the information provided.

Section 5: Orders


The SELLER undertakes to share the substantial characteristics of the PRODUCTS (in the datasheets available on the WEBSITE) as well as the mandatory information that must be provided to CUSTOMERS under applicable law (in these Terms and Conditions).

The CUSTOMER undertakes to read this information carefully before placing an order on the WEBSITE.

Unless expressly provided otherwise on the WEBSITE, all PRODUCTS sold by the SELLER are new and comply with the European legislation in force and with the standards applicable in France.


Orders for PRODUCTS are placed directly on the WEBSITE. To place an order, the CUSTOMER must follow the steps described below (please note however that, depending on the CUSTOMER’s start page, these steps might vary slightly).


The CUSTOMER must select his choice of PRODUCT(s) by clicking on the relevant PRODUCT(s) and choosing the desired characteristics and quantities. Once selected the PRODUCT is placed in the CUSTOMER’s shopping basket. The CUSTOMER may then add as many PRODUCTS as he/she wishes to his/her shopping basket.

5.2.2. Orders

After selecting and placing the PRODUCTS in his/her shopping basket, the CUSTOMER must click on such shopping basket and check that the content of his/her order is correct. If the CUSTOMER has not yet done so, he/she will be required to log in or register.

Once the CUSTOMER has confirmed the content of the shopping basket and has logged in / registered, an online form is displayed and filled automatically with the price, applicable taxes and delivery costs, if any.

The CUSTOMER is requested to check the content of his/her order (including the quantity, characteristics and references of the PRODUCTS ordered, the invoicing address, the payment method and the price) before confirming its content.

The CUSTOMER may then proceed to pay for the PRODUCTS by following the instructions provided on the WEBSITE, and provide all information necessary to invoice and DELIVER the PRODUCTS. Regarding the PRODUCTS for which options are available, the specific references are displayed when the correct options have been selected. Orders must include all information necessary to their proper processing.

The CUSTOMER must also select his/her preferred method of delivery.

5.2.3. Order ACknowledgement

When all the above steps have been completed, a page is displayed on the WEBSITE in order to acknowledge receipt of the CUSTOMER’s order. A copy of the order acknowledgement is automatically sent by e-mail to the CUSTOMER, provided that the e-mail address provided via the registration form is correct.

The SELLER will not send any order acknowledgement by post or facsimile.

5.2.3. Order ACknowledgement

During the ordering process, the CUSTOMER must enter the information necessary for invoicing (the character (*) denotes the mandatory fields that must be filled to allow the SELLER to process the CUSTOMER’s order).

The CUSTOMER must in particular provide clear information relating to the DELIVERY, including the exact address for DELIVERY, as well as any access code at the place of DELIVERY.

The CUSTOMER must then specify his/her preferred payment method.

5.3. Date de la commande

The order date is the date when the SELLER acknowledges receipt of the online order. Any time period mentioned on the WEBSITE runs from that date.

5.3. Order Date

The order date is the date when the SELLER acknowledges receipt of the online order. Any time period mentioned on the WEBSITE runs from that date.

5.4. Price

For all PRODUCTS, prices are quoted to the CUSTOMER on the WEBSITE in Euros, inclusive of all taxes.
Shipping costs and taxes are included in the product price inclusive of tax. They will not be changed at the time of payment based on your invoicing and shipping information.

Prices include the value added tax (VAT) at the rate in force on the order date. Any change in the applicable rate may affect the price of the PRODUCTS from the effective date of the new rate.

Applicable VAT is expressed as a percentage of the value of the PRODUCT sold.

Costs charged by the suppliers of the SELLER are subject to change and the prices quoted on the WEBSITE may vary accordingly. They may also be modified in the event of special offers or promotions.

All prices quoted are valid, except in the event of gross error. The applicable price is the price quoted on the WEBSITE on the date when the order is placed by the CUSTOMER.

5.5. PRODUCT Availability

The fact that a PRODUCT is unavailable is usually mentioned on the relevant PRODUCT page. CUSTOMERS may also be notified by the SELLER when a PRODUCT is back in stock.

In any event, the SELLER undertakes to notify the CUSTOMER immediately in the event that a PRODUCT is unavailable if this was not specified at the time of the order.

The SELLER may, if the CUSTOMER so requests: either offer to ship all PRODUCTS together at the same time as soon as the out-of-stock PRODUCTS are back in stock.

Or ship the PRODUCTS that are available immediately, and ship the rest of the order when the remaining PRODUCTS are available, provided that clear information is given regarding the additional shipping costs that may be incurred.

Or suggest an alternative PRODUCT of similar quality and price, that is acceptable to the CUSTOMER.

If the CUSTOMER decides to cancel his/her order for unavailable PRODUCTS, he/she will receive a refund for all amounts paid for all unavailable PRODUCTS within thirty (30) days of payment.

Section 6: Withdrawal Right

The procedure for the exercise of the withdrawal right is provided in the “Withdrawal Policy”, which is available as Appendix 1 to these Terms and Conditions and can be accessed via a link at the bottom of each page of the WEBSITE.

Section 7: Payment

7.1. Payment methods

The CUSTOMER may pay for his PRODUCTS online on the WEBSITE using the payment methods provided by the SELLER.

The CUSTOMER guarantees to the SELLER that he/she has all authorisations required to use the chosen payment method.

The SELLER shall take all necessary measures to guarantee the security and the confidentiality of the data provided online in relation to online payment on the WEBSITE.

To this effect, it is specified that all information relating to payment provided on the WEBSITE is transferred to the WEBSITE’s bank and is not processed on the WEBSITE.

7.2. Payment DATE

For a single credit card payment, the CUSTOMER’s account is debited at the time when the order for PRODUCTS is placed on the WEBSITE.

In the event of partial DELIVERY, the full amount is not debited from the CUSTOMER’s account before the time when the first parcel is shipped. If the CUSTOMER decides to cancel his/her order of unavailable PRODUCTS, the refund will be processed according to the last paragraph of Section 5.5 of these Terms and Conditions.

7.3. Late or rejected payment

If the bank refuses to debit a card or another payment method, the CUSTOMER must contact the SELLER’s Customer Service department to settle the order through any other payment method available.

In the event that, for any reason whatsoever, including card cancellation, payment refusal or other, the transfer of the funds owed by the CUSTOMER proves impossible, the order will be cancelled and the sale will automatically be rescinded.

Section 8: Evidence and Records

Any agreement made with the CUSTOMER concerning an order for an amount above 120 Euros, inclusive of all tax, will be kept on file by the SELLER for a period of ten (10) years in accordance with Section L. 134-2 of the French Consumer Code.

The SELLER agrees to archive this information for transaction monitoring purposes and to produce an copy of the agreement on request from the CUSTOMER.

In the event of disagreement, the SELLER will have the opportunity to prove that its electronic monitoring system is reliable and that it guarantees the integrity of the transaction.

Section 9: Transfer of Title

The SELLER retains title to the delivered PRODUCTS until their full payment by the CLIENT.

The above provisions do not preclude the transfer to the CUSTOMER, at the time of reception by the CUSTOMER or by a third-party appointed by the CUSTOMER other than the carrier, of the risks of loss of or damage to the PRODUCTS covered by this retention of title clause, as well as of the risks of damage that they may entail.

Section 10: Delivery

The DELIVERY procedures of the PRODUCTS are provided in the “Delivery Policy” referred to in Appendix 2 of these Terms and Conditions and can be accessed via a link at the bottom of each page of the WEBSITE.

Section 11: Packaging

The PRODUCTS are packaged in compliance with the transportation standards in force, to ensure maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS undertake to uphold the same standards when they return PRODUCTS under the conditions specified in Appendix 1 – Withdrawal Policy.

Section 12: Guarantees

12.1. Product Compliance

Section L.211-4 of the French Consumer Code: “The seller must deliver goods which are in compliance with the contract and is liable for any non-compliance existing at the time of delivery. He is also liable for any non-compliance resulting from the packaging, the assembly instructions or the installation when provided by the contract or when carried out under his responsibility.”

Section L.211-5 of the French Consumer Code: “In order to comply with the contract, the goods must:

1° Be fit for the purpose generally expected of similar goods and, where applicable:

  • Match the description given by the seller and have the qualities that the latter presented to the buyer as a sample or specimen;
  • Have the qualities that a buyer might reasonably expect given the public statements made by the seller, the producer or their representative, including in any advertising or labelling;

2° Or have the qualities defined by the parties acting by common agreement or be fit for any particular purpose required by the buyer, notified to the seller and accepted by the latter.”

The SELLER must deliver a compliant PRODUCT, i.e. fit for the use expected of a similar product and matching the description provided on the WEBSITE. Compliance also implies that the PRODUCT has the qualities that a buyer might reasonably expect given the public statements made by the SELLER, including in any advertising or labelling

Within this context, the SELLER may be held liable for any non-compliance existing at the time of delivery and for any non-compliance resulting from the packaging, the assembly instructions or the installation when provided by the contract or when carried out under its responsibility.
Any claim resulting from non-compliance shall lapse two (2) years after the delivery of the PRODUCT. (Section L.211-12 of the French Consumer Code)

In the event that a replacement or a repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within 30 days following receipt of the returned PRODUCT and subject to the CUSTOMER shipping the PRODUCT back to the following address: 9 Rue Préville 23500 FELLETIN.

It is clearly stated that this statutory guarantee of compliance applies regardless of any commercial guarantee given for the PRODUCTS.

Finally, the CUSTOMER does not have to provide evidence of the non-compliance of the PRODUCT during the period of six (6) months following the delivery of the product.

12.2. Guarantee against Hidden Defects

The SELLER is bound by the guarantee against hidden defects of the PRODUCT sold, which render it unfit for the use for which it was intended or which so impair such use that the CUSTOMER would not have bought it, or would only have given a lesser price for it, had he been aware of them. (Section 1641 of the French Civil Code)

This guarantee entitles the CUSTOMER who can prove the existence of a hidden defect to choose either to receive a refund for the full price of the PRODUCT subject to its return or to receive a refund for part of its price in the event that the PRODUCT is not returned.

In the event that a replacement or a repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within 30 days following receipt of the returned PRODUCT and subject to the CUSTOMER shipping the PRODUCT back to the following address: 9 Rue Préville 23500 FELLETIN. Any claim resulting from hidden defects must be brought by the CUSTOMER within two (2) years following the discovery of the defect. (Section 1648 Paragraph 1 of the French Civil Code).

Section 13: Liability

The SELLER may under no circumstance be held liable for any non-performance or poor performance of the contractual obligations, which is attributable to the CUSTOMER, including when entering his/her order.

The SELLER may not be held liable, or deemed in breach of these Terms and Conditions, for any delay or non-performance, when such delay or non-performance results from a force majeure event as such is defined by the French courts and tribunals in their case law.

It is also stated clearly that the SELLER does not control the websites that are linked directly or indirectly to the WEBSITE. Consequently, the Seller cannot be held liable for any information published on such websites. Hyperlinks to third party websites are indicative only and no guarantee is given as to their content.

Section 14: Personal Data

The SELLER collects personal data concerning its Customers on the WEBSITE, including through the use of cookies. CUSTOMERS may disable cookies by following the instructions provided by their browser.

The data collected by the SELLER is used to process the orders placed on the WEBSITE, to manage the CUSTOMER’s account, to analyse orders and, if the CUSTOMER has opted in, to send him/her direct marketing materials, newsletters, promotional offers and/or information on special sales, unless the CUSTOMER does not wish to receive such communications from the SELLER.

The SELLER keeps the CUSTOMER’s data confidential in accordance with the statement that it filed with the CNIL (the French data protection agency), for the purpose of the contract and its performance, and in compliance with the law and the GDPR, the new European regulation on the protection of personal data.

CUSTOMERS may opt out of receiving promotional materials at any time by logging into their account or clicking on the link provided for this purpose at the bottom of every promotion received by e-mail.
All or part of the data may be transferred to the SELLER’s service providers involved in the order process. For business purposes, the SELLER may transfer the names and contact details of its CUSTOMERS to its business partners, subject to the CUSTOMERS having given their prior consent when registering on the WEBSITE.

The SELLER will ask CUSTOMERS specifically whether they agree to the disclosure of their personal data. CUSTOMERS may change their mind at any time on the WEBSITE or by contacting the SELLER.

The SELLER may also ask its CUSTOMERS whether they wish to receive commercial solicitations from its partners.

According to the French Act n°78-17 dated 6th January 1978 relating to information technologies, records and freedoms, the CUSTOMER has a right of access, correction, objection (for legitimate reasons) and deletion of his/her personal data. He/she can exercise this right by e-mail sent to info@ateliers-pinton.com or by post addressed to 9 Rue Préville 23500 FELLETIN. It is stated clearly that the CUSTOMER must be able to prove his/her identity, either by scanning an identification document or by sending to the SELLER a photocopy of his/her identification document.

Article n° 14.1 : Cookies

We use “cookies” to collect information and save your online preferences. Cookies are small data files sent by the web server to the browser, which allow the server to uniquely identify the browser on each page. We use the following categories of cookies on our Website:


These cookies are essential for you to browse the Website and use its functionalities. Without these cookies, the services you request, such as remembering your log-in details or the products placed in your shopping basket, could not be provided.


These cookies collect anonymous information concerning the way you use our Website. For example, we use Google Analytics cookies in order to better understand how customers access and use our Website, and to identify the areas for improvement such as navigation, buyer experience and marketing campaigns. The information stored by these cookies does not contain any identifiable personal data. You can choose to enable these cookies using your browser’s settings.


These cookies remember your choices, such as the country from which you visit our Website, the language and search settings (size, colour and product line). They are then used to provide you with an experience that is better tailored to your choices and to make every visit more personal and enjoyable. The information collected by these cookies may be anonymised and cannot track your browsing activity on other websites. You may choose to disable these cookies using your browser’s settings, but this might interfere with the operation of our Website.


These cookies collect information concerning your browsing habits in order to deliver advertising that is more relevant to your circumstances or interests. They are also used to limit how many times you see an advert and to measure the efficiency of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites that you visit and this information is then shared with other organisations such as advertisers. For example, we use third parties to display more relevant adverts when you visit other websites.


These cookies allow you to share your visit on our Website on social media (Facebook or Twitter, for example). Please refer to the relevant social media’s confidentiality rules in order to better understand how they use their cookies.

To delete existing cookies on your computer, please refer to the help and support section of your web browser, which will explain how to locate the file or directory in which the cookies are stored. Information on how to delete or manage cookies is also available on www.Aboutcookies.org. Please note that if you delete our cookies or block future cookies, you might not be able to access certain sections or functionalities of the Website.

You may withdraw your consent to our use of cookies at any time using one of the following options:

For Google Analytics cookies on all websites, go to Google Analytics Opt-out Browser Add-on;

  • For third party behavioural advertising cookies, go to www.youronlinechoices.eu.
  • For all other types of cookies, change your browser settings.

Please note that refusing these cookies will not preclude you from seeing online adverts. Since the organisations that you blocked cannot send you adverts tailored to your preferences and your online use, you may see an increase in the number of adverts that are not relevant to you and your preferences

Section 15: Complaints

The SELLER provides the CUSTOMER with a “Customer Helpline” on the following number: +33 (0)5 55 66 55 42 (non-premium number).

Any written complaint from the CUSTOMER must be sent to the following address: 9 Rue Préville 23500 FELLETIN.

Section 16: Intellectual Property

All visual and sound components of the WEBSITE, including the underlying technology, are protected by copyright, trademarks and/or patents.

These components are the exclusive property of the SELLER. Anybody publishing a website and wishing to set up a direct hyperlink to the WEBSITE must ask for the SELLER’s written consent.

The consent given by the SELLER will under no circumstances be final. The hyperlink must be deleted at the SELLER’s request. Hyperlinks to the WEBSITE that use techniques such as framing or in-line linking are strictly forbidden.

Section 17: Effectiveness of the Terms and Conditions

Any change in the legislation or regulation in force, or any ruling by a court of competent jurisdiction, voiding one or more provisions of these Terms and Conditions does not affect the effectiveness of these Terms and Conditions. Such change or ruling doesn’t, under any circumstance, entitle CUSTOMERS to ignore these Terms and Conditions.

All conditions that are no expressly provided in these Terms and Conditions will be governed according to the retail industry practices for organisations having their registered address in France.

Section 18: Amendment of the Terms and Conditions

These Terms and Conditions apply to all purchases made online on the WEBSITE, for as long as the WEBSITE is available online.

These Terms and Conditions are dated precisely and may be amended and updated by the SELLER at any time. The applicable Terms and Conditions are those in effect at the time of the order.

Any amendments made to the Terms and Conditions will not apply to PRODUCTS already purchased.

Section 19: Jurisdiction and Applicable Law

These Terms and Conditions, as well as the relationship between the CUSTOMER and the SELLER, are governed by French law.

In the event of dispute, French courts will have sole jurisdiction.
However, prior to referral to any arbitration or judiciary judge, the parties will negotiate fairly and in good faith with a view to settle amicably any dispute relating to this agreement, including its effectiveness.

The party wishing to initiate the negotiation process must notify the other party by recorded post (with acknowledgement of receipt) specifying the details of the dispute. If the parties fail to reach an agreement within fifteen (15) days, the dispute will be referred to the court of competent jurisdiction hereinafter specified.

During the negotiation process and until its outcome, the parties may not take legal action against one another regarding the dispute that is the subject of the negotiations. By way of exception, the parties may initiate summary proceedings or request an order on motion. Any summary proceedings or request for an order on motion shall not be deemed a waiver by the parties of the amicable settlement clause, unless the parties expressly provide otherwise.

APPENDIX 1 – Withdrawal Policy

Withdrawal Principle

As a matter of principle, the CUSTOMER shall have the right to send back or return the PRODUCT to the SELLER or to any person appointed by the latter, without undue delay, and in any event no later than fourteen (14) days after notifying his/her decision to exercise his/her right of withdrawal, unless the SELLER offers to collect the PRODUCT.

Withdrawal Period

The withdrawal period ends fourteen (14) calendar days after the day when the CLIENT, or a third party other than the carrier and indicated by the CUSTOMER acquires physical possession of the PRODUCT.

In the case of multiple PRODUCTS ordered by the CUSTOMER in one order and DELIVERED separately (or in the case of an order of one PRODUCT delivered in several batches), the withdrawal period will end fourteen (14) calendar days after the day on which the CUSTOMER or a third party other than the carrier and indicated by the CUSTOMER acquires physical possession of the last PRODUCT delivered.

Notification of the Withdrawal Right

In order to exercise his/her right of withdrawal, the CUSTOMER must make an unequivocal statement setting out his/her decision to withdraw from the contract addressed to: 9 Rue Préville 23500 FELLETIN or to: info@ateliers-pinton.com.

He/she may also use the form below:

For the attention of [*] (*SELLER’s contact details)

  • SELLER’s phone number*:
  • SELLER’s fax number*:
  • SELLER’s e-mail address*:
  • I hereby give you notification of my withdrawal from the contract relating to the sale of the following PRODUCT:

PRODUCT reference
Invoice number:
Purchase order number:
– Order placed on [____________]/received on [________________]
– Payment method used:
– Name of the CUSTOMER and, if any, of the beneficiary of the order:
– CUSTOMER’s address:
– Delivery address:
– CUSTOMER’s signature (except when the form is sent via e-mail)
– Date

In order to comply with the withdrawal period, the CUSTOMER must send the communication concerning the exercise of the right of withdrawal before that period has expired.

Effects of the Withdrawal

In the event of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse all amounts received, including, if applicable, the costs of delivery, without undue delay and in any event no later than fourteen (14) days from the day on which the SELLER is informed of the CUSTOMER’s decision to withdraw.
The SELLER shall carry out the reimbursement using the same method of payment as the CUSTOMER used for the initial transaction, unless the CUSTOMER has expressly agreed otherwise and provided that the CUSTOMER does not incur any costs as a result of such reimbursement.
The SELLER may withhold the reimbursement until it has received the goods back, or until the CUSTOMER has supplied evidence of having sent back the goods, whichever is the earliest.

Return Procedure

The withdrawal period shall be met if the CUSTOMER sends back the goods before the period of fourteen (14) days has expired.

Return Costs

The CUSTOMER shall bear the direct costs of returning the goods.

Condition of the Goods Returned

The PRODUCT must be returned according to the instructions from the SELLER and include in particular all accessories delivered. It must be returned in the box used for its initial shipment, in perfect condition. Depending on the condition of the product returned, the SELLER will decide to reimburse the CUSTOMER or to exchange the item.

The CUSTOMER shall only be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the PRODUCT. In other words, the CUSTOMER has the opportunity to test the PRODUCT but may be held liable in case of handling other than what is necessary.

The supply of goods or services for which the price is dependent on fluctuations in the financial market

  • The supply of goods made to the CUSTOMER’s specifications or clearly personalised
  • The supply of goods which are liable to deteriorate or expire rapidly
  • The supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery
  • The supply of a newspaper, periodical or magazine (with the exception of subscription contracts)
  • The provision of accommodation other than for residential purpose, transport of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance
  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items
  • The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after DELIVERY
  • The supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the SELLER
  • The supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and his/her acknowledgment that he/she thereby loses his right of withdrawal
  • Contracts concluded at a public auction

Exceptions to the Right of Withdrawal

The right of withdrawal shall be excluded in the following cases:

APPENDIX 2 – Delivery Policy

Delivery Area:

The PRODUCTS on offer may be delivered solely on the TERRITORY.

No order can be placed for delivery to an address located outside of this TERRITORY.

The PRODUCTS are shipped to the delivery address(es) specified by the CUSTOMER during the order process.

Shipping Times

The periods of time necessary to prepare an order and create the invoice before shipping PRODUCTS that are in stock, are provided on the WEBSITE. The periods of time quoted do not include weekends or bank holidays.

An e-mail will be automatically sent to the CUSTOMER at the time when the PRODUCTS are shipped, provided that the e-mail address mentioned in the registration form is correct.

Delivery Times and Costs

During the order process, the SELLER notifies the CUSTOMER of the delivery times and shipping options available for the purchased PRODUCTS.

The shipping costs are computed based on the delivery method. These costs are owed by the CUSTOMER in addition to the price of the PRODUCTS purchased.

Detailed delivery times and costs are specified on the WEBSITE.

DELIVERY Procedure

In case of absence, a transit advice note will be left for the CUSTOMER, in order to schedule a new delivery.


The CUSTOMER is notified of the delivery date determined at the end of the online order process, before the order is confirmed.

In case of non-compliance of the product, the SELLER will reimburse, without undue delay after reception of the letter of termination, to the CUSTOMER the full amount paid for the PRODUCTS, including taxes and delivery costs, using the same payment method as was used by the CUSTOMER to purchase the PRODUCTS.

The SELLER is liable until the delivery of the PRODUCT to the CUSTOMER. The CUSTOMER is reminded that he/she has a period of three (3) days to notify the SELLER by e-mail of any damage or partial loss noted during delivery.